Frequently Asked Questions

When it comes to creating a personalized phone case,sylvacase.comstands out as the premier choice. Specializing in custom, handcrafted phone cases, we offer compatibility with Apple iPhone, Google Pixel, and Samsung Galaxy devices. With our user-friendly platform, you can add text, and design a one-of-a-kind phone case that reflects your unique style. Visit sylvacase.com today and transform your phone into a personalized masterpiece.

Our phone cases are handcrafted using high-quality natural wood combined with eco-friendly resin to ensure durability and a unique aesthetic. Some designs also feature real botanical or butterfly specimens, making each case one of a kind.

Not at all! Our cases are designed to be lightweight and slim, balancing protection and aesthetics without adding unnecessary bulk.

Our phone cases are designed for both aesthetics and protection. The combination of wood and resin provides solid durability, and the raised edges help protect your screen and camera from impact. While wooden cases are not as soft as silicone ones, they offer excellent protection while being eco-friendly and unique.

We offer custom engraving at the bottom of the case. You can personalize your case with engraved text (such as names, phrases, or quotes) or simple designs using our precision laser engraving technique. If you have specific customization requests, feel free to contact our support team—we’ll do our best to accommodate your needs.

Each phone case is carefully placed in a high-quality gift box, accompanied by a brand story card or a personalized message, making your gift even more unique and meaningful. Whether it’s for a friend, family member, or partner, our packaging ensures a luxurious unboxing experience, eliminating the need for additional wrapping—ready to be gifted straight away!

At sylvacase.com, Each custom phone case takes 3-5 business days to craft. Shipping times vary depending on the destination, typically taking 7-15 business days for deliveries to the US and Europe. We offer both standard and expedited shipping options, which you can select at checkout.

For every phone case sold, we plant a tree in your name—helping to restore nature while giving back to the planet. Your case isn’t just a stylish accessory—it’s a step toward sustainability!

Our wood is carefully treated to maintain its stability and durability, reducing the risk of warping or cracking. As long as you avoid prolonged exposure to extreme humidity or dryness, your case will age beautifully with a unique natural patina over time.

Once your order has shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the courier’s tracking page. If you have any concerns, feel free to reach out to our customer support team.

Due to the personalized nature of our custom-made phone cases, created specifically with your text, we are unable to accept returns or resell these items. However, if you mistakenly selected the wrong model, please contact us immediately, and we will work quickly to provide a satisfactory resolution. Your satisfaction is our priority, and we are committed to ensuring you receive the correct product.

Absolutely! At sylvacase.com, we specialize in assisting businesses with branding their company phones. We offer generous discounts on bulk orders and provide expert design assistance to create the perfect custom phone cases for all your business needs. Let us help you make a lasting impression with high-quality, branded phone cases. Use the Contact Us button at the top to reach out to our team.